- The short answer
- Side by side
- What a small team pays
- Why DevReply for mobile apps
- Where Chatwoot is stronger
- Which one to pick
The short answer
Chatwoot is an open-source customer-support inbox: website chat, email, social channels, a help center and its Captain AI, either on Chatwoot's cloud at a price per agent or on your own server. DevReply does one part of that, the conversation between your app's users and you, with a fully native chat inside the app and an MCP server so your own AI agent can work the inbox. If you want to own and host your support stack, Chatwoot is the stronger choice. If your users are in an iOS or Android app and you want a native screen with no per-agent bill, DevReply is built for that.
Side by side
List prices from each company's own pricing page, in USD, before tax. Checked October 2026; prices change, so check the sources below before you decide.
| DevReply | Chatwoot | |
|---|---|---|
| How you pay | Flat monthly or yearly plan. No per-seat fees, no limit on teammates | Per agent, per month on Chatwoot Cloud; or host it yourself |
| Free plan | $0: unlimited apps, users and teammates; 50 conversations a month; history kept forever; 500 MB of files, kept 90 days | Hacker: up to 2 agents, 500 conversations a month, live chat only, 30-day data retention |
| Paid plans | Pro $49/mo or $490/yr (500 conversations). Scale $199/mo or $1,990/yr (5,000 conversations) | Startups $19, Business $39, Enterprise $99 per agent per month; unlimited conversations under a fair-use policy |
| History | Kept forever on every plan | 30 days on Hacker, 1 year on Startups, 2 years on Business, 3 years on Enterprise |
| In-app chat | Every plan, Free included: native SwiftUI and Jetpack Compose, React Native and Flutter packages that open the same native screens, a web script | Website widget; the official React Native widget runs the chat in a WebView; a Flutter SDK. A native Swift or Kotlin chat SDK isn't listed |
| AI | No built-in bot. On Pro, your own agent reads, sorts, drafts and replies over MCP, with no per-answer fee | Captain AI on paid plans: 300, 500 or 800 credits included, then $20 per 1,000 credits |
| Open source | The SDKs are open source (MIT). The inbox and server are hosted by us | The whole product, MIT licensed, with a free self-hosted Community edition |
| Built for | Developers answering their own app's users | Support teams who want an open-source, many-channel inbox |
Sources: chatwoot.com/pricing, Chatwoot self-hosted plans, github.com/chatwoot/chatwoot, Chatwoot's React Native widget, Chatwoot's Flutter SDK, and our own pricing. Checked October 2026. DevReply prices are in USD, with VAT added where it applies.
What a small team pays
Take a team of three answering one app for a year, at the list prices above:
- DevReply: $0 on Free while you stay under 50 conversations a month, with all three of you in the inbox and history kept forever. Pro is $490 a year for the whole team, with your agent working the inbox. Adding a teammate costs nothing.
- Chatwoot Cloud: the free Hacker plan fits 2 agents and keeps 30 days of data, so three people start on Startups: $684 a year (3 × $19 × 12). Business, with teams and automation, is $1,404 a year (3 × $39 × 12). Each new agent adds $228 or $468 a year.
- Chatwoot self-hosted: the Community edition is free, and you pay for the server and the time to run it.
Chatwoot's paid plans don't count conversations; DevReply's do. If a few people answer a lot of messages, Chatwoot's per-agent model can come out cheaper. If more people share a quieter inbox, DevReply's flat plan does.
Why DevReply for mobile apps
Chatwoot is built around a website channel. You can put it in an app, but the official React Native widget is a WebView of that chat, and a native Swift or Kotlin chat SDK isn't listed. DevReply starts from the app:
- Native screens, no web view. DevReply's chat is SwiftUI on iOS and Jetpack Compose on Android. The React Native and Flutter packages open those same native screens. Photos, files, the keyboard and right-to-left languages behave the way the phone does.
- Built for app users. Start buttons for a bug, billing, an idea or a question; push on iOS and Android; an unread bubble over the app; email with a “Reply in the app” button on Pro if they left an address.
- Context with every message. Device, OS, app version and language arrive with each conversation, plus anything your app passes. Open the chat from a paywall with a draft and an error code, and the team sees them as “Opened with”.
- No per-agent bill, history kept. Every DevReply plan has unlimited teammates and keeps history forever. On Chatwoot Cloud each agent is billed, and history is kept from 30 days to 3 years by plan.
- Your agent on the inbox. DevReply's MCP server (listed in the official MCP Registry) lets Claude Code or any MCP client read, sort, draft and reply on Pro, with no credits or per-answer fee. Agents can also set up a new app over MCP, on every plan.
Your coding agent can install DevReply from the app's setup guide or over MCP. See the guides for SwiftUI, Expo and React Native and Flutter.
Where Chatwoot is stronger
- Open source, end to end. Chatwoot's whole product is MIT licensed and you can host it yourself for free. If owning your support data and stack matters most, DevReply can't match that: our SDKs are open source, the inbox is hosted by us.
- Many channels. Chatwoot's paid plans bring all channels into one inbox, with voice from Business up. DevReply has the in-app chat and a web script, and no email inbox, WhatsApp or social channels.
- A help center and built-in AI. Chatwoot includes a help center from Startups and Captain AI with credits. DevReply has no help center and no AI bot of its own: you bring your agent.
- Unlimited conversations on paid plans. Under a fair-use policy. Good for a small team with a lot of volume.
- Maturity and community. Chatwoot is older and bigger, with a large open-source community. DevReply is new, made by Code Axolot for our own apps first. Webhooks and in-app nudges are still coming, planned for Scale.
Which one to pick
- Pick DevReply if your users are mostly in an iOS or Android app, you want a fully native chat, and you'd rather pay one flat plan than per agent, with your own AI agent on the inbox.
- Pick Chatwoot if open source and self-hosting matter most, or you need email, social channels and a help center in one inbox.
Try DevReply free with your own app: no card, unlimited teammates, and the native SDKs on the free plan. Coding agents can read everything about it in llms.txt.