- The short answer
- Side by side
- What a small team pays
- Why DevReply for mobile apps
- Where Crisp is stronger
- Which one to pick
The short answer
Crisp is a full customer-messaging suite: a website chat, a shared inbox across email and social channels, a help center, its own AI agent and a CRM, sold as flat workspace plans with an agent limit. DevReply does one part of that, the conversation between your app's users and you, with a native chat inside the app and an MCP server so your own AI agent can work the inbox. If your users live on a website and you want many channels in one place, Crisp gives you more. If they live in your iOS or Android app and a small team answers them, DevReply is built for exactly that, with no agent limit on any plan.
Side by side
List prices from each company's own pricing page, in USD, before tax. Checked October 2026; prices change, so check the sources below before you decide.
| DevReply | Crisp | |
|---|---|---|
| How you pay | Flat monthly or yearly plan. No per-seat fees, no limit on teammates | Flat monthly plan per workspace, each with a set number of agents |
| Free plan | $0: unlimited apps, users and teammates; 50 conversations a month; history kept forever; 500 MB of files, kept 90 days | $0: 2 agents, 100 customer profiles, unlimited conversations. Full conversation history, file sharing and internal notes start on Mini |
| Paid plans | Pro $49/mo or $490/yr (500 conversations). Scale $199/mo or $1,990/yr (5,000 conversations) | Mini $45/mo (4 agents), Essentials $95/mo (10 agents), Plus $295/mo (20 agents, then $10 per extra agent) |
| Conversations | Counted per month: 50, 500 or 5,000 by plan; over the Free limit, a contact form still reaches you | Unlimited on every plan; limits are on agents and customer profiles |
| In-app chat | Every plan, Free included: native SwiftUI and Jetpack Compose, React Native and Flutter packages that open the same native screens, a web script | Chat SDKs on every plan, Free included: iOS, Android, React Native, Flutter and web |
| AI | No built-in bot. On Pro, your own agent reads, sorts, drafts and replies over MCP, with no per-answer fee | Crisp's AI agent from Mini, with AI credits included ($5 on Mini, about 90 automated conversations). Crisp's MCP server from Essentials |
| Channels | The in-app chat and the web script, plus email to users who miss a reply (Pro) | Website chat and contact form on Free; email, Messenger, Telegram from Mini; WhatsApp, Instagram, SMS and phone from Essentials |
| Help center | None | From Essentials |
| Built for | Developers answering their own app's users | Websites first, then many channels in one inbox |
Sources: crisp.chat/en/pricing, crisp.chat/en/sdk, Crisp's free plan guide, Crisp's MCP server docs, and our own pricing. Checked October 2026. Crisp's yearly prices are offered after sign-up and aren't listed publicly, so the math below uses monthly prices. DevReply prices are in USD, with VAT added where it applies.
What a small team pays
Take a team of three answering one app for a year, at the list prices above:
- DevReply: $0 on Free while you stay under 50 conversations a month, with all three of you in the inbox. Pro is $490 a year, and that's when your agent starts working the inbox. A fourth or a tenth teammate costs nothing.
- Crisp: Free fits only 2 agents, so three people need Mini: $540 a year ($45 × 12), for up to 4 agents. Crisp's MCP server and help center start on Essentials: $1,140 a year ($95 × 12).
The two plans count different things. Crisp doesn't limit conversations but limits agents and customer profiles; DevReply doesn't limit people but counts conversations. A busy app with a small team may fit Crisp's model better; a growing team on a quieter app fits DevReply's.
Why DevReply for mobile apps
Crisp ships SDKs for iOS, Android, React Native and Flutter, even on its free plan, so the question isn't whether you can put a chat in your app. It's what the tool is centred on. Crisp's plans, channels and features are built around a website chatbox and a support inbox. DevReply is built around one screen in your app and the developer who answers it:
- Native screens, written per platform. DevReply's chat is SwiftUI on iOS and Jetpack Compose on Android, with no web view. The React Native and Flutter packages open those same native screens. Photos, files, the keyboard and right-to-left languages behave the way the phone does.
- Context with every message. Each conversation arrives with the device, OS, app version and language, plus anything your app passes, like the user's plan. Open the chat from a paywall with a draft and an error code, and the team sees them as “Opened with”.
- Your agent, not a bot you rent. DevReply's MCP server (listed in the official MCP Registry) lets Claude Code or any MCP client read, sort, draft and reply on Pro at $49 a month, with no per-answer fee. Crisp has an MCP server too, from Essentials at $95 a month; its own AI agent runs on credits.
- No agent limit. Every DevReply plan, Free included, has unlimited teammates. On Crisp, a third person means moving from Free to Mini, and a fifth means Essentials.
- App-store account handling. Log in with your own user id, log out on sign-out so the next person starts clean, and delete a user from the app, the inbox or your backend, as Apple requires.
- Files and history on Free. DevReply's free plan keeps history forever and takes photos and files (500 MB, kept 90 days). On Crisp, full conversation history and file sharing start on Mini.
Your coding agent can install DevReply from the app's setup guide or over MCP. See the guides for SwiftUI, Expo and React Native and Flutter.
Where Crisp is stronger
- Many channels. Crisp brings email, Messenger, Telegram, WhatsApp, Instagram, SMS and phone into one inbox. DevReply has the in-app chat and a web script, and no email inbox, WhatsApp or social channels.
- A help center and a built-in AI agent. Crisp has a help center from Essentials and its own AI agent from Mini. DevReply has no help center and no AI bot of its own: you bring your agent.
- Unlimited conversations. Crisp doesn't count conversations on any plan. If your app gets a lot of messages and only two people answer, Crisp's Free plan never caps you on volume.
- Website tools. Proactive messages, a live visitor map, co-browsing and a status page. If your product is mainly a website, those matter.
- Maturity. Crisp is older and bigger, with desktop and mobile apps for agents and many integrations. DevReply is new, made by Code Axolot for our own apps first. Webhooks and in-app nudges are still coming, planned for Scale.
Which one to pick
- Pick DevReply if your users are mostly in an iOS or Android app, you or a small team answer them, and you want a native chat with your own AI agent on the inbox, without counting seats.
- Pick Crisp if your users are mostly on a website, you want email, social channels and a help center in one inbox, or you need unlimited conversations for a team of two on a free plan.
Try DevReply free with your own app: no card, unlimited teammates, and the native SDKs on the free plan. Coding agents can read everything about it in llms.txt.