- The short answer
- Side by side
- What a small team pays
- Why DevReply for mobile apps
- Where Gleap is stronger
- Which one to pick
The short answer
Gleap started as in-app bug reporting and grew into a full support and feedback platform. If you want bug reports with session replay and network logs, a help center, surveys, product tours and an AI bot that answers from your docs, all in one place, Gleap covers far more ground than DevReply. If what you need is a conversation: your app's users message you, you or your own AI agent answer, then DevReply is the narrower, conversation-first choice. Its chat is written in SwiftUI and Jetpack Compose, the free plan includes the SDKs and unlimited teammates, and there are no per-seat or per-AI-answer fees.
Side by side
List prices from each company's own pricing page, in USD, before tax. Checked October 2026; prices change, so check the sources below before you decide.
| DevReply | Gleap | |
|---|---|---|
| How you pay | Flat monthly or yearly plan. No per-seat fees | Flat plans; Team and up have unlimited seats. AI billed separately as prepaid credits |
| Free plan | $0: unlimited apps, users and teammates; 50 conversations a month; history kept forever; 500 MB of files, kept 90 days | No free plan; a 14-day trial with $50 of AI credit |
| Paid plans | Pro $49/mo or $490/yr (500 conversations). Scale $199/mo or $1,990/yr (5,000 conversations). Enterprise on request | Starter $49/mo billed yearly or $59 monthly (1 seat, 1 project). Team $149 or $179. Pro $299 or $359. Enterprise from $999 |
| AI answers | No per-answer fee: on Pro, your own agent works the inbox over MCP | Kai AI agent, about $0.05 per conversation from prepaid credits |
| Agents over MCP | Setup tools on every plan; reading, triage and replies on Pro | MCP server on Team and up |
| Chat on mobile | Native SwiftUI and Jetpack Compose screens; React Native and Flutter open the same native screens; a web script | SDKs for iOS, Android, React Native, Flutter, Capacitor and web; the widget renders in a web view |
| Bug reports and session replay | No: messages carry device, OS, app version and custom data, no replay | Yes, on Team and up, with network and console logs |
| Help center, other channels | No help center; in-app and web chat only | Knowledge base, plus email, WhatsApp, Instagram, Messenger, Slack and Telegram |
| Built for | Developers talking with their own app's users | Product and support teams who want support, feedback and bug reports in one tool |
Sources: gleap.ai/pricing, gleap.ai/platform, gleap.ai/mcp, Gleap's open-source iOS SDK (its widget loads in a WKWebView), and our own pricing. Checked October 2026. DevReply prices are in USD, with VAT added where it applies. Scale's webhooks and in-app nudges are coming, not built yet.
What a small team pays
Take a team of three answering one app for a year, at the list prices above:
- DevReply: $0 on Free while you stay under 50 conversations a month. Pro is $490 a year for the whole team, with your agent working the inbox on your own AI subscription. A fourth or a tenth teammate costs nothing.
- Gleap: Starter has one seat, so three people need Team: $1,788 a year billed yearly ($149 × 12), or $2,148 paid monthly. If Kai answers for you, add about $0.05 a conversation in AI credits.
A solo developer can compare the entry plans directly: Gleap Starter is $588 a year billed yearly, for one seat and one project, without bug reporting or session replay. DevReply Free is $0 with unlimited apps, and Pro is $490 a year.
The bigger cost is usually setup and attention. A platform with bug reporting, tours, surveys, a help center and six channels has a lot to configure. If you only wanted the chat, that's time spent on things you won't use.
Why DevReply for mobile apps
- The chat is native, not a web view. DevReply's screen is written in SwiftUI on iOS and Jetpack Compose on Android. The React Native and Flutter packages open those same native screens. Gleap's iOS SDK, which is open source, loads its widget in a web view. Native means the keyboard, photos, files, dark mode and right-to-left languages behave the way the phone does.
- Your agent, not a metered bot. DevReply has an MCP server at
https://api.devreply.com/mcp, listed in the official MCP Registry. On Pro, the agent you already use reads conversations, tags and sorts them, drafts and replies, as each app allows: off, drafts the team approves, or sending. There is no per-answer fee. Gleap also has an MCP server (Team and up), and its own Kai bot, billed per conversation. - Free means free, with the SDKs. DevReply's free plan has no time limit and includes the native SDKs, unlimited apps and unlimited teammates. Gleap has a 14-day trial and no free plan.
- Context with every message. Each message arrives with the device, OS, app version and language, plus anything your app passes. Open the chat from a paywall with a draft and an error code, and the team sees it as “Opened with”.
- Built around app accounts. Log in with your own user id, log out on sign-out so the next person starts clean, and delete a user from the app, the inbox or your backend, as Apple requires. Replies reach users by push, an in-app bubble, and email on Pro. The chat speaks 34 languages.
Your coding agent can install DevReply from the app's setup guide or over MCP. See the guides for SwiftUI, Expo and React Native and Flutter.
Where Gleap is stronger
- Bug reports. Gleap captures a report with a screenshot, session replay, network requests and console logs. DevReply has none of that: a user can attach a photo or file, and the message carries device and app details, but there is no replay and no crash reporting.
- Breadth. A knowledge base, surveys (NPS, CSAT), product tours, onboarding checklists, release notes, a public roadmap and feature voting. DevReply has none of these.
- Channels. Gleap's inbox takes email, WhatsApp, Instagram, Messenger, Slack and Telegram alongside the widget. DevReply is in-app and web chat only.
- A built-in AI team. Kai answers from your help center, Kai Resolve investigates tickets with logs and read-only code access, and Kai Code opens pull requests. DevReply has no AI of its own: you bring your agent.
- Maturity. Gleap is older and bigger, with more platforms covered (Capacitor and Ionic included). DevReply is new, made by Code Axolot for our own apps first, and some things are still coming: webhooks so your agent answers around the clock, and in-app nudges, both planned for Scale.
Which one to pick
- Pick DevReply if your users are mostly in an iOS or Android app, you want a native chat they can use to reach you, and you'd rather have your own agent help than pay per seat or per AI answer. Start free and add Pro when the agent takes over.
- Pick Gleap if bug reports with session replay matter as much as chat, or you want a help center, surveys, tours and an AI bot in one product, across many channels.
- Use both if you like Gleap for bug capture and want a lighter native chat for conversations.
Try DevReply free with your own app: no card, unlimited teammates, and the native SDKs on the free plan. Coding agents can read everything about it in llms.txt.