- The short answer
- Side by side
- What a small team pays
- Why DevReply for mobile apps
- Where Luciq is stronger
- Which one to pick
The short answer
Luciq, formerly Instabug, is built to find and fix what breaks in a mobile app: crash and issue reporting, session replay, signals like rage taps and funnel drop-offs, and agents that group issues and open fixes. You can reply to a user who sent a bug report, inside that report. It's sold to enterprises, priced on daily active users and seats, with no public prices. DevReply is the conversation-first choice: a native chat any user can open to message you about anything, one inbox, and your own AI agent over MCP, with a free plan and public prices. If you need observability, Luciq is in a different league. If you need to talk to your users, DevReply is built for exactly that.
Side by side
Prices and features from each company's own site. Checked October 2026; things change, so check the sources below before you decide.
| DevReply | Luciq (Instabug) | |
|---|---|---|
| How you pay | Flat monthly or yearly plan. No per-seat fees | Daily active users of your apps, plus seats |
| Free plan | $0: unlimited apps, users and teammates; 50 conversations a month; history kept forever; 500 MB of files, kept 90 days | No free plan listed; a demo, and possibly a limited proof-of-concept environment |
| Paid plans | Pro $49/mo or $490/yr (500 conversations). Scale $199/mo or $1,990/yr (5,000 conversations). Enterprise on request | Enterprise and Enterprise Premier. Prices not listed publicly |
| Talking to users | Users start a conversation any time (bug, billing, idea, question) and see their past ones | Reply to a user from their bug report; each conversation lives in its issue |
| Reaching users | Live while the chat is open, then push and an in-app bubble; email on Pro | An in-app notification, then email if they miss it |
| Agents | MCP server: setup tools on every plan; reading, triage and replies on Pro, with your own agent | Its own agents (the Companion, Autopilot), plus MCP, CLI and API |
| Crashes, replay, performance | No: messages carry device, OS, app version and custom data | Crash and issue reporting, session replay, business and engagement signals |
| Platforms | Native SwiftUI and Jetpack Compose; React Native and Flutter open the same native screens; a web script | iOS, Android, React Native and Flutter |
Sources: luciq.ai/pricing, luciq.ai, Luciq's docs on replying to reporters, and our own pricing. Checked October 2026. DevReply prices are in USD, with VAT added where it applies. Scale's webhooks and in-app nudges are coming, not built yet.
What a small team pays
Take a team of three answering one app for a year:
- DevReply: $0 on Free while you stay under 50 conversations a month. Pro is $490 a year for the whole team, with your agent working the inbox. A fourth or a tenth teammate costs nothing.
- Luciq: not listed publicly. The price depends on your daily active users and seats, and you get it from sales after a demo.
So the honest comparison isn't a number. With DevReply you can sign up, add the SDK and have users writing to you the same afternoon, without talking to anyone. Luciq is a sales-led enterprise purchase, which makes sense for what it does and is a lot of process if what you wanted was a chat.
Why DevReply for mobile apps
- Users can reach you without a bug report. DevReply's chat opens with start buttons (bug, billing, idea, question) and the user's past conversations. Someone confused by a subscription, or with an idea, writes to you directly. In Luciq, a conversation starts from a bug report and lives in that issue.
- A native chat screen. DevReply's chat is written in SwiftUI on iOS and Jetpack Compose on Android, and the React Native and Flutter packages open those same screens. Photos, files, the keyboard and right-to-left languages behave the way the phone does, in 34 languages.
- One inbox for every conversation. All conversations, across all your apps, are in one inbox at app.devreply.com, with tags, categories and statuses, instead of spread across individual issues.
- Your own agent answers. DevReply's MCP server, listed in the official MCP Registry, lets the agent you already use read, sort, draft and reply, as each app allows: no replies, drafts the team approves, or sending. No per-seat or per-answer fees.
- Public prices and a free plan. Free has no time limit, includes the native SDKs and unlimited teammates. Paid plans are on the pricing page, paid by card, cancel any time.
Your coding agent can install DevReply from the app's setup guide or over MCP. See the guides for SwiftUI, Expo and React Native and Flutter.
Where Luciq is stronger
- Crashes and bugs. Luciq auto-detects crashes, ANRs and visual bugs, with root-cause analysis. DevReply has no crash reporting.
- Session replay. Luciq replays the user's session so you can reproduce a problem and check the fix. DevReply has no replay: a message carries device, OS, app version, language and custom data, and users can attach photos and files.
- Signals beyond support. Funnel drop-offs and rage taps ranked by revenue impact, and sentiment from store reviews and in-app feedback. DevReply only sees what users write to you.
- Agents that fix things. The Companion groups duplicates and prioritizes issues; Autopilot writes fixes, opens pull requests and manages guarded releases. DevReply has no AI of its own: you bring your agent.
- Enterprise fit. Unlimited apps, alerting, and a support tier with a dedicated Slack channel around the clock. DevReply is new, made by Code Axolot for our own apps first. Its Enterprise plan offers an SLA, SSO and a signed DPA on request, and webhooks and in-app nudges are coming on Scale, not built yet.
Which one to pick
- Pick DevReply if you're a solo developer or a small team and want your app's users to be able to message you, with a native chat, one inbox and your own agent helping, at a public, flat price.
- Pick Luciq if you run a larger mobile organization that needs crash reporting, session replay and stability monitoring, and is ready for an enterprise contract.
- Use both if Luciq already watches your app's stability and you want a separate place where users can simply talk to you.
Try DevReply free with your own app: no card, unlimited teammates, and the native SDKs on the free plan. Coding agents can read everything about it in llms.txt.