- The short answer
- Side by side
- What a small team pays
- Why DevReply for mobile apps
- Where Shake is stronger
- Which one to pick
The short answer
Shake is built for catching bugs: a user reports a problem from the app, and you get a ticket with a screenshot, a screen recording, logs and device data, plus crash reports and an AI that helps debug them. Its chat lives inside those tickets: you and the user talk about the bug they sent. DevReply starts from the other end. Its whole job is the conversation: a native chat any user can open to ask about billing, an idea or a problem, answered from one inbox by you, your team or your own AI agent. If bug and crash data is what you need, Shake is stronger. If you want your users to be able to talk to you, DevReply is the conversation-first choice, and it costs less for a small team.
Side by side
List prices from each company's own pricing page, in USD, before tax. Checked October 2026; prices change, so check the sources below before you decide.
| DevReply | Shake | |
|---|---|---|
| How you pay | Flat monthly or yearly plan. No per-seat fees | Flat plans with a seat and app limit each, plus add-ons above 10,000 SDK initializations |
| Free plan | $0: unlimited apps, users and teammates; 50 conversations a month; history kept forever; 500 MB of files, kept 90 days | $0: 20 bug reports a month, 3 seats, 1 app, 1 month of data retention |
| Paid plans | Pro $49/mo or $490/yr (500 conversations). Scale $199/mo or $1,990/yr (5,000 conversations). Enterprise on request | Starter $160/mo, for a single product. Premium $200/mo billed yearly or $250 monthly (25 seats, 5 apps). Organization $420 or $520 (100 seats, 20 apps) |
| Usage add-ons | None: you pay by conversations, and test builds don't count | From $100/mo for 10k to 100k SDK initializations, up to $2,000+/mo for 10M to 50M |
| How chat works | Users start a conversation any time (bug, billing, idea, question) and see their past ones | Each chat belongs to a ticket the user submitted; it needs registered users |
| Agents over MCP | Setup tools on every plan; reading, triage and replies on Pro. Each app chooses: no replies, drafts the team approves, or sending | MCP server on every plan, Free included. Anything that reaches a person is previewed and sent only after you approve |
| Bug and crash data | No: messages carry device, OS, app version and custom data; no crash reports or screen recording | Bug reports with screenshots and screen recording, crash reports, logs, AI debugging |
| Platforms | Native SwiftUI and Jetpack Compose; React Native and Flutter open the same native screens; a web script | iOS, Android, React Native, Flutter and web SDKs, plus a free Chrome extension |
Sources: shakebugs.com/pricing, Shake's MCP docs, Shake's chat screen docs, docs.shakebugs.com, and our own pricing. Checked October 2026. DevReply prices are in USD, with VAT added where it applies. Scale's webhooks and in-app nudges are coming, not built yet.
What a small team pays
Take a team of three answering one app for a year, at the list prices above:
- DevReply: $0 on Free while you stay under 50 conversations a month. Pro is $490 a year for the whole team, with your agent working the inbox. A fourth or a tenth teammate costs nothing.
- Shake: Free fits three seats, with 20 bug reports a month and one month of history. Starter is $1,920 a year ($160 × 12). Premium is $2,400 a year billed yearly. If your app starts the SDK more than 10,000 times, add an initialization add-on from $100 a month, so $1,200 or more a year on top.
The two aren't buying the same thing. Part of what you pay Shake for is crash reporting and screen recording, which DevReply doesn't do. If you already have a crash reporter and only want to talk with users, that part goes unused.
Why DevReply for mobile apps
- Any user can start a conversation, about anything. DevReply's chat opens with start buttons (bug, billing, idea, question) and the user's past conversations. A user stuck at a paywall can reach you without filing a bug report first. In Shake, the chat screen is reached through the tickets a user has submitted.
- A native chat screen. DevReply's chat is written in SwiftUI on iOS and Jetpack Compose on Android, and the React Native and Flutter packages open those same screens. Photos, files, the keyboard and right-to-left languages behave the way the phone does. The chat speaks 34 languages.
- Priced for conversations, not installs. DevReply counts a conversation once a month when a user writes in it, and test builds don't count. There's no charge for how many devices run the SDK, and no history limit: Free keeps history forever, where Shake's free plan keeps one month.
- Your agent can answer, under your rules. Both have an MCP server. In DevReply, each app decides how far the agent goes: no replies, drafts the team approves, or sending on its own, as the team's AI persona. Shake's MCP shows you every message to a user and sends only after you approve, which is careful but keeps a person in every reply.
- Reach users after they leave. Replies arrive live while the chat is open, then by push and an unread bubble over the app, and by email on Pro with a button back into the app. Open the chat from your code with a draft and context, like an error code, and the team sees it as “Opened with”.
Your coding agent can install DevReply from the app's setup guide or over MCP. See the guides for SwiftUI, Expo and React Native and Flutter.
Where Shake is stronger
- Bug reports. A Shake report comes with a screenshot, screen recording, logs and device data. DevReply's messages carry device, OS, app version and custom data, and users can attach photos and files, but there's no recording and no automatic logs.
- Crash reporting. Shake reports crashes, unlimited on every plan, with AI debugging. DevReply has no crash reporting.
- Testing workflows. Shake is built for internal testing, dogfooding and beta testing as well as production, and has a free Chrome extension for reporting bugs on any website.
- Agents on the free plan. Shake's MCP server is on every plan, Free included, and covers tickets, crashes, screenshots and recordings. DevReply's agent gets setup tools on Free; reading and answering the inbox needs Pro.
- Maturity. Shake is the more established tool, with integrations into the tools teams already track bugs in. DevReply is new, made by Code Axolot for our own apps first. Webhooks so your agent answers around the clock, and in-app nudges, are coming on Scale, not built yet.
Which one to pick
- Pick DevReply if you want your app's users to be able to message you about anything, with a native chat, one inbox, and your own agent helping, at a flat price with unlimited teammates.
- Pick Shake if you mainly need bug and crash reports with recordings and logs, especially from testers, and a chat about each report is enough.
- Use both if you want Shake's bug capture and a separate place where users can simply talk to you.
Try DevReply free with your own app: no card, unlimited teammates, and the native SDKs on the free plan. Coding agents can read everything about it in llms.txt.